DELIVERY & RETURNS

Delivery & Returns

 
 
DELIVERY
We're currently offering free shipping within the UK. We AIM to deliver all mainland UK orders within 4 working days. However, sometimes during sale or other busy periods deliveries may take longer. If you have not received your order within 5 working days please contact our team
 
Important Information
Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been despatched.
We are unable to deliver on UK bank holidays. If you place an order during a bank holiday period and select Standard Delivery please allow an extra working day for your order to arrive. 
 
If you experience any issues with your order or have problems please contact our team via email at team@aimathleisure.com. Please quote your order reference number, full name, billing address and telephone number. One of our  team will provide an initial reply within 48 hours. The team is availablefrom 8am to 4pm BST, Mon-Fri.
UK RETURNS POLICY
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition via recorded delivery.
 
Refunds
Refunds will be credited to your original method of payment, and will be processed within 14 days of us receiving your items.
We will email you to let you know once your parcel has been received and your refund has been processed. Refunds for posted returns will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from aimathleisure.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact us with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.
Parcels over 5kg
You will need to split your order so that each returned parcel weighs under 5kg and put a returns label on each of them. Please ensure you write your order number.
Obtain Proof of Postage at Your Local Post Office
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. .
 
INTERNATIONAL RETURNS POLICY
We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition via recorded delivery post within 14 days of receipt. This will be at your own cost.
Returning Goods Bought as Special Offers 
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £60') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ('buy one, get one free' or 'get the lowest priced item free'), you must return any free items or vouchers back for us to process a refund.
PLEASE NOTE: PERSONLISED PRODUCTS ARE NON REFUNDABLE

Return Address
All items must be sent to the following address:
AIM ATHLEISURE LIMITED, THE STUDIO, 1A OSBORNE AVENUE, JESMOND, NEWCASTLE UPON TYNE, TYNE AND WEAR, UNITED KINGDOM NE2 1JQ